For course access issues, please check:

Are you registered in the course that is using this application?: For example, see if you have access to the course in Canvas. If you aren't registered, contact UBC IT support.
Did you click the ComPAIR link from Canvas at least once?: If your course has a Canvas site, click the ComPAIR link from there once. This action enrols you in the ComPAIR course.
Are you using a modern browser?: Supported browsers for this application include Firefox, Chrome, Safari, and IE9+.
Did you answer 'yes' to all the troubleshooting questions above?: Contact ComPAIR technical support for help.